Monday, October 04, 2010

Keeping The Customer Satisfied

At Subway Restaurant this afternoon, I took away the plastic tray from the clerk before she had a chance to place food on it. I returned the tray and joked that she would have to serve the hot personal pizza either in her open palms or would have to fold it up and throw it to me to avoid getting burned.

She replied that she already had a regular customer who insisted that his chicken-with-avocado submarine sandwich be thrown to him like a football. He stands by the door and she throws a 'Hail Mary' pass from the opposite corner of the restaurant. The first time she did it, she threw it with the open end of the plastic bag towards the customer. That was a mistake - the bag inflated, spilled the sandwich, and made a big mess - but she has since learned the proper technique.

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