Salterns Estate, Salterns Lane - it's all the same:
Raymond Southwell has called the Royal Mail every month for almost two decades to complain that his mail doesn't arrive at his home in Salterns Lane, Fareham, Hants.
Each time he calls, Royal Mail staff assure him the error won't happen again.
But 76-year-old Mr Southwell's post still gets delivered to an address in the nearby Salterns Estate.
..."Why it has happened for so long, I don't know. It's not even that the post isn't correctly addressed because it always is.
"But you can rant and rave as much as you want and nothing changes...."
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