According to excerpt of a review by David Ferguson on imdb:
We soon notice that Michael appears beaten down, even exasperated with life. He is an author in town to give a presentation on his specialty … Customer Service. The story continues along familiar lines of a business traveler in the midst of a mid-life crisis, until things change for him when he stumbles on a couple of his fans who are in town for his presentation. One of them is Lisa, whom Michael is attracted to thanks to her innocent energy and wonderful voice. What makes her voice so wonderful? Well, it turns out that Michael is voiced by British actor David Thewlis, Lisa is voiced by Jennifer Jason Leigh, and EVERY other character in the film (male or female) is voiced by Tom Noonan. Lisa and her voice are the anomaly that makes up the film's title … Michael is smitten with her because her voice is not like all the others - providing a spark of hope.
Mr. Kaufman seems intent on making us realize how easily we can slip into a rut and simply go through the motions in life … every day and every person being pretty much like the rest. Michael has learned to wear his Customer Service mask – one who pretends to care about the issues of others. It's a terrific metaphor for someone refusing to face the responsibility for their own happiness. His awakening occurs at the hands (and in bed) with Lisa. Yes, you should be prepared for the uncommon and slightly unsettling site of Puppet Private Parts. The clumsy passion of the first encounter between Michael and Lisa does wonders for each of them … restoring her self-esteem and awakening him from his daily slumber of hopelessness.
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