Friday, February 04, 2011

The Bank Really, Really Wants To Find Out Who Unfriended It

As if dealing daily with a bunch of teenagers whose feelings were hurt on Facebook isn't bad enough, the Commonwealth Bank of Australia really, really wants to know who could possibly not like it:
THE Commonwealth Bank has threatened its employees with disciplinary action, including dismissal, if they do not report criticism of the bank made by others on social media channels, including Facebook.

...Bank employees have been told they must immediately notify their manager if they become aware of "inappropriate or disparaging content and information stored or posted by others", including non-employees, in the "social media environment".

..."Failure to comply with this policy is a serious disciplinary matter and may result in disciplinary action being taken against you, which may include the termination of your employment," the policy says.

..."Similarly, participation in a public debate about the four major banks increasing interest rates above the RBA increases or charging too much for their credit cards would also fall within the purview of the policy.

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