Complaints In The UK

Are best handled personally:

A 109-year-old woman wrote to the Queen to complain about the birthday cards she received and Prince William turned up by surprise to apologise.

Catherine Masters from Oxfordshire wrote to say the Queen was wearing the same outfit in each of the five congratulatory cards she had received.

The Prince visited Ms Masters at her nursing home and said his grandmother would change her outfit this year.

...The great-grandmother told the Prince the Queen needed to find some new outfits.

...They chatted about the Prince's great-grandmother, the Badminton horse trials and his cooking.

"He told her he liked making shepherd's pie and said he used a masher to mash the potatoes, but she told him he was doing it wrong - he should use a fork to fluff the potatoes," Ms Mead said.

Catherine Masters has now been invited to a garden party with the Queen at Buckingham Palace on 7 July.

"She's off to buy a new dress and hat," Wendy added.