Grudges

Not very productive:

When the neighborhood dry cleaner misplaced Roy Pearson's pants, he took action. He complained. He demanded compensation. And then he sued. Man, did he sue.

...He says he deserves millions for the damages he suffered by not getting his pants back, for his litigation costs, for "mental suffering, inconvenience and discomfort," for the value of the time he has spent on the lawsuit, for leasing a car every weekend for 10 years and for a replacement suit, according to court papers.

Pearson is demanding $65,462,500. The original alteration work on the pants cost $10.50.

...The plaintiff, who says he has devoted more than 1,000 hours to represent himself in this battle, says that as a result of poor service at Custom, he must find another cleaner. And because Pearson does not own a car, he says he will have to rent one to get his clothes taken care of.

...According to a statement filed by both parties in the lawsuit, Pearson dropped off one pair of pants May 3 so he could wear them to his new job May 6. But on May 5, the pants weren't ready. Soo Chung promised them for early the next morning, but when Pearson arrived, the pants weren't there.

At this point, I should let you in on the subject of hundreds of pages of legal wrangling. Custom Cleaners at that time had two big signs on its walls. One said "Satisfaction Guaranteed," and the other said, "Same Day Service."

..."This case shocks me on a daily basis," Manning says. "Pearson has a lot of time on his hands, and the Chungs have been abused in a ghastly way. It's going to cost them tens of thousands to defend this case."

...Pearson has put the Chungs and their attorneys to work answering long lists of questions, such as this: "Please identify by name, full address and telephone number, all cleaners known to you on May 1, 2005 in the District of Columbia, the United States and the world that advertise 'SATISFACTION GUARANTEED.' "

...In a closet of a lawyer's office in downtown Washington, there is a pair of gray wool pants, waiting to be picked up by Roy Pearson.

"We believe the pants are his," Manning says. "The tag matches his receipt."