The loss of community, the depersonalization, the anomie, the mountains of damaged mail:
Dear Postal Customer:
...We realize your mail is important to you and you have every right to expect it to be delivered intact and in good condition.
...When a Post Office handles in excess of 7 million pieces of mail daily, it is imperative that mechanical methods be used to maintain production and ensure prompt delivery of the mails. It is also a fact that modern production methods do not permit attention to individual pieces of mail.
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